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At Taobao Now, your satisfaction is our motivation. We fully understand that the competition is cut-throat and profit margin is wafer thin, we also know that to stand out from the crowd, we have to provide exceptional service quality. We strive to stay ahead of the competition by providing the best service and the best ordering system, so that you can have more time enjoying your shopping at Taobao instead of spending hours trying to fill up some cryptographic ordering form. As of this moment, ordering from Taobao at our website is only a 2 step process, just paste URL and click submit button, everything else will be taken care of automagically.
We will never grow complacent, we want to provide even more features and more incentives for our loyal customers. You are central to our business, therefore your feedback and suggestions are very important to us. If you are not smiling from ear to ear, please let us know, we will help you with some face stretching... jk... 
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Last Updated ( Tuesday, 07 April 2009 14:57 )
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I recomend you to everyone because you're a complatient, nice and with a lot of empathy person and it is showed in your service.
Again sorry for my deficient level of english.
Thanks for all.
(Madrid,Spain)
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Recomiendo mucho el servicio de este muchacho, recopila todos los items con la mayor rapidez posible, es superatento y comprensivo, a la vez que paciente y si le dices que no puedes estar muy pendiente por examenes o cosas del estilo te dice que sin prisas, vamos que es un cielo.
Lo recomiendo muchisimo para cualquier tipo de pedido, tanto particulares como en conjunto.
(Desde Madrid, España)